Sales Training Activities
Sales Training Click Here isn't just for sales reps anymore — customer service and other support staff can also benefit from developing selling skills! Support all of your sales training needs with Sales Training Activities, a mix of over 80 ice breakers, role plays, games, and exercises that are the perfect addition to any type ofSales Training Click Here .
Relevant to all types of industry and personnel,Sales Training Click Here Activities focuses on universal sales knowledge and skills — skills that are completely transferable across all organizations and situations. In fact, most of the activities use an "open content" approach, meaning that participants use their own examples and experiences as the main subject.
Uses for Sales Training Click Here Activities
The open-content style of the activities makes the exercises suitable for most types of organizations and training courses. By mixing at least 3 different formats (working in small groups/pairs, as individuals, and in the group as a whole) to cover the same points, you can greatly increase learning retention and effectiveness.
Sales Training Click Here Activities For Sales Managers & Trainers addresses a full range of skill areas including:
Improving questioning techniques
Developing persuasive and creative skills
Identifying customer needs
Self-confidence and positive attitude
Injecting dynamism into presentations
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Icebreakers and Energizers:
· Gift of Gab
· Personal Introductions with a Twist
· Three-Letter Words
· Acronym Quiz
· Human Bingo
· Jargon Quiz
· Three Things in Common
· Hot Potato
· Ten Questions about You
· Sales Graffiti
· Euroland Quiz
· Helping Buyers to Buy
· Sales Presentation — Do’s and Don’ts
· Customer-Focused Selling
· Cold-Calling Blues!
· The Sales Factory
· Who or What Won the Sale?
· Nothing Happens Until Someone Sells Something
Models and Methods:
· Setting Your Own Goals
· Key Questioning Skills
· Selling Benefits
· Most Common Objections
· Closing Questions
· Pipeline Planning
· Customer Fact-Find
· Selling by Telephone
· Rent Payers and Sleeping Giants
· The John Todd Formula
Quizzes and Questionnaires:
· Product Knowledge
· Company Knowledge
· Presentation Skills
· Questioning Skills
· Rapport Building
· Objection Handling
· Sales Time Management
· Discussion Group
· What Do You Like about Selling?
· The Easiest Job in the World!
· Personal Sales History
· Pirate Raid
· My Greatest Sale
· My Worst Sales Appointment
· Top Five Sales Qualities
· Selling Paper Clips
· Wordsearches and Crosswords
Problem Solving and Planning:
· Boss for a Day
· Who Killed the Sale?
· Cost Effective PR
· SWOT Analysis
· Sales Improvement Brainstorm
· Referral Planning
· The Sales Doctor
· Persuasive Writing Skills #1
· Persuasive Writing Skills #2
· Preparing for a Sales Call
Role Plays, Practice Sessions, and Case Studies:
· Appointment Making
· Thirty-Second Presentations
· Chance Encounter
· Negotiation Skills
· Needs Analysis
· Think Positive!
· The Big Presentation
· Telling Is Not Selling
· Presenting with Power
· Closing and Trial Closing
A collection of trigger questions, tasks, and ideas to liven up any training or coaching session.
Buying Signals, Closing Questions, Sales Success Formula: E = MC2, Increasing Order Size, Follow Up, Sales Pipeline, Referrals, Time Wasters, How to Double Your Sales, Success Definition, Goal Setting, Lost Sales Opportunity, Best Customers, Thirty-Second Presentation, Preparation, Sales Skills, Sales Analysis, Sales Activity, Sales Questions, and Mental Rehearsal.
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SkillBuilders: 50 Communication Skills Activities
Communication is the foundation of all human interaction ? and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities. This collection of activities addresses all 3 learning domains (cognitive, affective, and behavioral) and involves participants directly in the learning process through its interactive approach.
Uses for SkillBuilders: 50 Communication Skills Activities
The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application:
Communication Awareness, Delivering Your Message, Nonverbal Communication, Communication Conflicts, Active Listening, Giving and Receiving Feedback, Written Communication,and Presentation Skills.
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The Telephone Skills Training Manuals, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls.
Everyone has been on the receiving end of poor telephone skills, yet none of us recognize the same faults in ourselves. The Telephone Skills Training Manuals, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls. The activities encourage participants to reflect on their experiences, share successes, learn from past mistakes, and practice new skills and techniques.
Telephone Skills Training Manual Learning Outcomes:
Develop and strengthen telephone skills,
Improve self-awareness,Observe behavior,
Give and receive effective feedback,and Create a supportive work environment.
Volume One – 38 Activities for Mastering Inbound Calls includes: How to Develop Your Telephone Personality, Building Rapport with the Customer, The Importance of Listening, The Criteria of a Successful Inbound Call, Handling a Complaint on the Telephone, and more.
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Volume Two – 22 Activities for Mastering Outbound Calls includes: How to Turn Customers on to Your Proposition, Quoting the Price and Asking for an Order, Handling Rejection in a Positive Way, The Cold Call, Telephone Account Management, and more. Learn how to Master outbond telephone calls. Go to HRDQ,
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The Telephone Skills Training Manuals are perfect for anyone who wants to improve their inbound, outbound, and basic telephone skills, including receptionists, telephone sales staff, customer service representatives, credit control staff, and other specialists. Organized in 3-ring binders, each volume includes a planning checklist, a training needs questionnaire, a closing checklist, tips for trainers, reproducible participant handouts and worksheets, facilitator instructions, overhead transparency masters, and action plans.
Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address 5 critical questions:
Who are our customers?
Why are they our customers?
What's my role in the service process?
What makes customers frustrated - or delighted?
What practical steps can I take to improve service?
Generic enough to use with any type of industry and successful with all types of customer service personnel, the exercises are automatically and completely relevant because participants use their own examples and experiences.
Customer Service Activities for Training is perfect for:
Customer service training sessions
Service team meetings
Team interventions to help
Celebrate a success or learn from a mistake.
Most of the activities are short, typically under 20 minutes.
Neatly organized in a 3-ring binder, each activity includes detailed, easy-to-follow instructions, checklists, worksheets, reproducible participant handouts, and discussion points.
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