From resolving misunderstandings with teammates to negotiating the terms of a contract, we’re all faced with the need to influence others. But mastering the skill of assertive communication takes time and practice. Influencing with Assertive Communication is a one-day program aimed at developing the skills individuals need to express themselves directly and honestly, while preserving relationships and respecting the rights of others
PROGRAM LEARNING GOALS
Experience the costs and benefits of different influence styles.
Identify personal influence style. Discover why an assertive communication style is most effective. Understand the ASERT communication process. Learn strategies for analyzing situations and stating your position. Evaluate the importance of non verbal communication and its impact/Explore strategies for handling feedback. Practice techniques used by assertive communicators. Master the ASERT communication.
What Does It Mean to Influence Others? Influence Assessment. Communication Game. Interpersonal Influence Model. The ASERT Process. Analyzing the Situation. Stating Your Position. Nonverbal Communication. Receiving Feedback. Test for Understanding.
ASERT in Action.
My ASERT Commitment.
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Available in three customizable formats!
Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, and confident and to perform at their best. New to the Reproducible Training Library, Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn to how to be truly assertive.
Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn to how to be truly assertive.
Available as a classroom training program, e-learning program, and e-book, Assertiveness Skills is part of the Reproducible Training Library, a full suite of unlimited-use content that’s downloadable, customizable, and reproducible.
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A Program for Using Courage to Transform the Workplace
We have high and often conflicting expectations of leaders. Be reasonable but passionate. Decisive but inclusive. Visionary but explicit. Powerful but humble. Add to that emotionally intelligent, caring, impartial, people-oriented, and of course, profit-driven. The list is so long that it often leaves leaders scratching their heads, thinking: how am I supposed to be all of these things at once?
The answer is courage. It's what enables a leader to face tough times and step up to the plate. It is what gives leadership its backbone.
Courageous Leadership is a comprehensive training package that introduces courage-building, a practice that guides leaders to meet challenges more readily, embrace change more fully, and speak more assertively. Courage-building is all about developing capable and confident leaders who can transform organizations. A combination assessment, workbook, and workshop, Courageous Leadership gives leaders at all levels the foundational skills and abilities they need to become more courageous.
Learning Outcomes: Understand the impact fear has on personal and organizational performance. Identify which of the three types of courage one uses most often. Learn about three types of courage and when (and how) to use each. Discover two distinct ways of leading that inspire more courageous behavior. Find opportunities to apply courage frequently. Uses for Courageous Leadership,
Courageous Leadership can be used at multiple levels of your organization. It's particularly appropriate for mid-level managers, and it also provides many benefits to new and emerging leaders.
How It Works:
The Courageous Leadership Profile helps identify which type of courage leaders choose most often, and highlights which areas require more confidence. It pinpoints the situations in which they are likely to act courageously, as well as those situations in which they are most likely to "play it safe."
The participant workbook offers tips and techniques for raising one's scores in the area that would benefit from the application of more courage.
The Courageous Leadership workshop introduces people to a specific understanding of courage, illustrates how they can become more courageous, and demonstrates the vital role courage has in the workplace and our lives. Go to HRDQ, to find this tool,