People Skills
SkillBuilders: 50 Communication Skills Activities Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Uses for SkillBuilders: 50 Communication Skills Activities The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application: Communication Awareness,
Delivering Your Message,
Nonverbal Communication,
Communication Conflicts,
Active Listening,
Giving and Receiving Feedback,
Written Communication, &
Presentation Skills.
Formats This activity collection is available as a digital download in Adobe Acrobat PDF or the traditional 3-ring binder version. Both formats are fully reproducible.Click here to visit HRDQ
What’s My Style is a personality style assessment for management development training. Individuals identify personality style, improve their people skills, learn how personality drives behavior and improve interpersonal interactions. What makes people act the way they do? There’s much debate about what drives human behavior. But one thing is certain – research proves that personality plays a major role in how we act when given complete freedom to do so. Understanding personality style is important because it plays a role in all facets of organizational life, from leadership and teams to communication, selling, and time management. What’s My Style is a quick and accurate training tool for identifying personality styles, and it can be used by all individuals, including employees and managers. Based on the well-known personality theories of Marston and Jung, What’s My Style measures an individual’s preference for one or more four basic behavioral styles: Direct, Spirited, Considerate and Systematic. With this knowledge, individuals can better understand their behavior, the behavior of others, improve people skills, and effectively manage interpersonal relationships. Learning Outcomes Pinpoint one of four style preferences. Discover how style affects behavior. Recognize the strengths and weaknesses of each style. Learn how to interact with different styles. Theory and Development The power behind What’s My Style and the HRDQ Style Series products lies in the simple but effective model for understanding human behavior. Based on the proven personality theories of Marston and Jung, the model identifies two basic dimensions of personal style: Assertiveness and Expressiveness. Assertiveness is the effort a person makes to influence or control the thoughts or actions of others. Expressiveness is the effort that a person makes to control his or her emotions and feelings when relating to others. Combining the two dimensions results in a four-quadrant model with four unique personal styles: Direct, Spirited, Considerate, and Systematic. The simplicity of the HRDQ Style Model is easy for trainers to facilitate and memorable for employees and managers to apply. Uses for the Assessment What’s My Style is appropriate for anyone to use for both personal and management development. The assessment can be used as a standalone training assessment, or it can be incorporated into a more comprehensive training program. It makes an effective foundation component for a variety of soft skills training topics, including communication, leadership, team building, and supervisory skills. If you are familiar with the MBTI or DiSC assessments, you will find that What’s My Style is a practical and easy-to-use alternative. How It Works What to Order
Learning to Listen Second Edition Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills. Research shows that when people improve their listening skills, there is an increase in morale, safety, quality, sales, and productivity, as well as a decrease in unnecessary turnover and absenteeism. In addition, employees with effective listening skills are more productive with new technologies, and organizations that listen to clients are rewarded with a competitive advantage. Learning to Listen is a communication assessment that focuses on both the visible and invisible aspects of listening behavior and measures listening skill in 3 dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. The training assessment also provides individuals with their Overall Listening Effectiveness Score. What separates the Learning to Listen assessment from the competition? While other similar communication assessments identify listening style, Learning to Listen measures listening skills. Focusing on concrete behaviors allows participants to immediately take action on their listening strengths and weaknesses and create an action plan for improvement. The result is employees who are better equipped to handle customer complaints, negotiating contracts, manage teams, and more. Find this tool at HRDQ: 
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