Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities. This collection of activities addresses all 3 learning domains (cognitive, affective, and behavioral) and involves participants directly in the learning process through its interactive approach.
Uses for SkillBuilders: 50 Communication Skills Activities;
The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application:
Delivering Your Message,
Giving and Receiving Feedback,
Written Communication, and
Improve your teams communications skliis now. Go to HRDQ, Click here to visit HRDQ
VisualsSpeak is an effective communication and team game for management development training. Visual communication tools and images surface team differences, improve group and team interaction, establish rapport, and encourage dialogue.
Open your eyes to a new way of improving communication. VisualsSpeak is a training game that uses the power of visual communication to create energy, excitement, and a sense of connection in your training classroom. The activities are fun and engaging, but the learning experience is rich and most likely more powerful than anything you’ve experienced as a trainer. Flexible, customizable, and reusable, VisualsSpeak can be easily incorporated into any training curriculum, including team building, coaching, strategic planning, conflict resolution, and more.
The VisualsSpeak process is powerful, yet easy to use. First you ask a framing question, such as “What kind of place do we want this organization to be?” Each participant answers the question by choosing images, arranging them on a background sheet. After 5 minutes, participants describe the images and their meanings. You will find that some participants’ response range from literal descriptions to metaphoric meanings. Some will choose to describe individual images; others will find meaning in the collection as a whole. Then you discuss the group’s responses and note connections, patterns, similarities. Together, you unlock insights it would have taken months to uncover with conventional methods. Conversations become meaningful and productive. Decisions become clear. Although the activity itself may take up to 15 minutes, the resulting dialogue and learning experience may last much longer. See the “Uses for the Game” section for ideas and suggestions. Find this tool at HRDQ:
Learning to Listen is an effective communication assessment for management development training that measures listening skills, increases awareness of effective listening behaviors, improves listening skills and promotes active listening for better personal and work performance.
Learning to Listen Second Edition
Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills. Research shows that when people improve their listening skills, there is an increase in morale, safety, quality, sales, and productivity, as well as a decrease in unnecessary turnover and absenteeism. In addition, employees with effective listening skills are more productive with new technologies, and organizations that listen to clients are rewarded with a competitive advantage.
Learning to Listen is a communication assessment that focuses on both the visible and invisible aspects of listening behavior and measures listening skill in 3 dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. The training assessment also provides individuals with their Overall Listening Effectiveness Score.
What separates the Learning to Listen assessment from the competition? While other similar communication assessments identify listening style, Learning to Listen measures listening skills. Focusing on concrete behaviors allows participants to immediately take action on their listening strengths and weaknesses and create an action plan for improvement. The result is employees who are better equipped to handle customer complaints, negotiating contracts, manage teams, and more.
Identify listening skills strengths and areas for improvement.
Define what it means to listen and understand the importance of effective listening skills at work.
Understand common barriers to effective listening.
Identify behaviors that are associated with effective listening.Improve listening skills.
Theory and Development:
The Learning to Listen assessment was developed in response to specific requests from our clients for training resources on listening. While some customers told us that they expected to teach listening as a stand-alone topic, most said they intended to present listening as a component of a broader skill set. We specifically designed Learning to Listen to be flexible enough to serve both applications.
Learning to Listen measures listening skills rather than listening styles for a specific reason. First, a skills approach is more practical. Participants are more likely to put new skills to use right away. Secondly, skills are more concrete than styles. Participants will find them easier to relate to. Finally, and perhaps most importantly, skills are more changeable than styles, so participants will have a better chance of acting on the self-knowledge they get from completing this.Learn more at HRDQ:Click here to visit HRDQ
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Communication Derailed Game
Tackle even the most difficult communication problems with Communication Derailed, an engaging simulation game that demonstrates the profound impact of poor communication – and then teaches the skills needed to communicate effectively.
This popular game addresses three common communication challenges: communication in teams, lateral communication, and communication during organizational stress. The modules can be run independently or in a series, depending on your learning goals. Trainers love this game because it is easy to facilitate and all parts are reusable. Everything you need to deliver a powerful learning event is included in one kit!
How it works:
Working as employees of a toy manufacturing company, teams are charged with building new prototypes using fun, colorful parts. But the hands-on tasks become difficult when they are faced with obstacles that challenge their communication skills. Through the experience of working together and with the help of the facilitator, participants learn how to overcome these problems to improve their performance through effective communication.
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• Discover the impact of both effective and ineffective communication
• Identify damaging communication techniques and environments
• Improve communication behavior
• Learn to handle unique communication problems
Communication Derailed can be used as a stand-alone learning event or integrated into a larger training initiative.
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What's My Communication Style? Assessment
What’s My Communication Style? is a communication assessment for management development training. It identifies personal communication style, helps employees and managers improve their interpersonal and people skills, understand communication behavior, and develop relationships.
How personality drives communication
Communication is the very lifeblood of any organization. And effective communication skills are the building blocks for what is commonly referred to as “people skills.” If managers cannot communicate clearly and persuasively with employees, and employees with customers, then other vital goals are forever out of reach. Say goodbye to aspirations for capable leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on others. What’s My Communication Style is a proven training assessment that identifies an individual’s preferred style—Direct, Spirited, Considerate, or Systematic—and the communication behaviors that distinguish it.
Part of the best-selling HRDQ Style Series, the assessment and its supporting materials provide a practical and easy-to-use “language” that enables lasting insights into how to gain mastery over one’s own communication behavior and how to interpret the behavior of others—in any situation. What’s My Communication Style is a powerful centerpiece for management development and interpersonal skills training.
Pinpoint one of 4 communication style preferences.
Learn about 4 forms of communication.
Discover how style affects communication.
Learn how to “speed read” a person’s communication style.
Understand how to “flex” style for effective communication with others.
Theory and Development:
The power behind What’s My Communication Style and the HRDQ Style Series products lies in the simple but effective model for understanding communication behavior. Based on the proven personality theories of Marston and Jung, the model identifies two basic dimensions of personal style: Assertiveness and Expressiveness. Assertiveness is the effort a person makes to influence or control the thoughts or actions of others. Expressiveness is the effort that a person makes to control his or her emotions and feelings when relating to others. Combining the two dimensions results in a four-quadrant model with four unique personal styles: Direct, Spirited, Considerate, and Systematic. The simplicity of the HRDQ Style Model is easy for trainers to facilitate and memorable for employees and managers to apply.
Download the complete Theoretical Background.
Uses for the Assessment:
What’s My Communication Style is appropriate for anyone to use for both personal and management development. The assessment can be used as a standalone training assessment, or it can be incorporated into a more comprehensive training program on communication skills. It makes an effective foundation component for a variety of soft skills training topics, including communication, leadership, team building, and supervisory skills.
How It Works
What’s My Communication Style starts with a self assessment that takes approximately 10 minutes to complete. Individuals respond to 24 different items relating to both verbal and nonverbal communication by selecting the statement ending that they believe best reflects their perceived communication behavior. Scoring the responses provides individuals with a total score for each of the four personal communication styles: Direct, Spirited, Considerate, and Systematic. The majority of individuals will show a clear preference for one of styles, which is their Dominant Style.
If you are planning to use the assessment for classroom training, we recommend you allow approximately 1 hour for interpretation of scores, topic discussion, debrief, and action planning. The What’s My Communication Style Facilitator Guide includes everything you need to lead a successful training session from comprehensive background information and activities, to reproducible handouts and even a professional PowerPoint presentation. The Facilitator Guide also offers an easy-to-follow workshop outline that expands What’s My Communication Style into a 1.5-hour program.
What's My Communication Style is available in both Online and Print Versions.
The Online Version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. It offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.
The Print Version is ideal for facilitators who prefer to oversee scoring and administration of the assessment, if you don’t know who the participants will be before the class begins, or if your learners do not have easy access to computers. Includes pressure-sensitive forms for scoring to aid manual tabulation. The accompanying Participant Guide includes interpretive information, worksheets, and action planning.
You will need to order a Facilitator Guide per trainer and either 1 Print Participant Guide or 1 Online Assessment for each individual learner. Purchasing all of the participant materials you need at one time may qualify you for quantity discounts that can save you money and simplify ordering.
If you are new to this product we highly recommend HRDQ QuickStart Training, whether you are a novice trainer or a seasoned facilitator. It’s an excellent way to quickly get up to speed on the product so you can step into your first training class with confidence. Personalized, one-on-one telephone coaching is provided in one-hour sessions at your convenience. Our subject matter experts will review the program with you, offer ideas for tailoring the program to your specific needs, discuss typical participant questions and reactions, and more.
Each time you administer the assessment you will need to order a new Print or Online Assessment for each individual. Quantity discounts begin at 50 units per order. Additional Facilitator Guides are also available for individual purchase if you have additional trainers or require a new copy. HRDQ has tis tool, go to HRDQ: Click here to visit HRDQ
Presentation Skills Profile
Speaking in front of others can be a confusing and even terrifying experience for many people. So how can you successfully train your participants, even those with no prior experience, to effectively prepare and deliver presentations?
The Presentation Skills Profile (PSP) takes the mystery out of designing and delivering high-impact presentations. Designed to ease the stress associated with public presentations, PSP analyzes how the respondent prepares and delivers presentations, provides for peer feedback on a specific presentation, and then offers a walk-through of preparation and delivery for future presentations.
Identify and set presentation objectives.
Discover how to analyze and involve the audience.
Learn how to design and display effective visual aids.
Practice staging presentations.
The Presentation Skills Model at the center of the Presentation Skills Profile shows the influences of the relevant literature on presentation skills, including the work of Holcombe and Stein and others. The model contains the 6 Presentation Questions that help individuals turn lackluster presentations into engaging dialogues with their audiences.
How It Works
The assessment presents 48 statements regarding preparation and delivery of presentations. In scoring the assessment, participants determine their Overall Presentation Effectiveness Score. In addition, participants create a self-profile showing strengths and areas of improvement (relating to the 6 questions of The Presentation Skills Model). Feedback forms submitted by peers provide data to create a second — or “feedback” —profile. Finally, participants complete worksheets for preparing and delivering a future presentation.
Uses for the Presentation Skills Profile
Presentation Skills Profile is designed for use by anyone who is called upon to prepare and deliver presentations. Those who require their audience to agree with a conclusion and/or course of action will gain particular benefit by using the profile. The model upon which the instrument is based may be applied in the following types of presentations:
Sales presentations (including presentations that require
audiences to make a decision),
Coaching and training sessions,
Information briefings, and
Presentation Skills Profile can be used to evaluate a specific presentation, measuring progress in preparing and delivering presentations. As with all HRDQ tools, the assessment is effective when used alone or as the centerpiece of a workshop or longer program on presentation skills.
What to Order/Product Contents
Order one Facilitator Guide per facilitator and one Participant Guide per participant and up to 10 Feedback Forms per participant.
Facilitator Guide includes:
Sample training design,
The Presentation Skills Model,
Overhead transparency masters, and
Reproducible masters (overhead transparency masters and activity handouts including case studies).
Participant Guide includes:
Action planning (worksheets based on the 6 questions from the model)
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