The power of focus is critical to your success in business...and also in life. Mac Anderson admits, however, that this is something that took Mac a while to learn, and he has a few "battle scars" to show what happens to slow learners regarding this issue. "More is better" sounds reasonable, but Mac has learned the opposite is usually true. Less, I've discovered, is usually more. The reason, of course, is that there is something powerful about laser-like focus. Having a simple, clearly defined goal can capture the imagination and enthusiasm of your people. It can cut through the night like a beacon. It can bring an idea to life.In 1985, Jan Carlson had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been ranked by a consumer poll as the worst airline in the world. Last in service, last in dependability, and last in profits as a percentage of sales. Yet one year later, in the same poll, they were ranked number one in all three categories. What happened?
•Learn the importance of humor, good habits, leading with values, hiring great people and more. The keys to successful leadership are presented in an unforgettable way.
The Essence of Leadership with FREE DVD•Use for your next leadership meeting or retreat. We've done the work for you- play the movie then have break out sessions to discuss the leadership topics most relevant to your group.
With great photography, inspirational quotes and stories to reinforce each point, Mac Anderson shares what he has learned about leadership in his 30 years as a successful entrepreneur. Mac is the founder of Simple Truths and Successories, the leader in employee motivation and recognition products. He is also the founder of McCord Travel, one of the largest travel companies in the Midwest. His accomplishments in these different industries provide some insight into his passion and leadership skills. The The Essence of Leadership with FREE DVD will provide knowledge and inspiration to any manager in a leadership role.
•Develop a Service Attitude
•Aim for the Heart
•Manage Your Energy
•Reinforce Core Values
•Understand the "Soft Stuff"
•Walk a Mile in Their Shoes
•Your Customers Must Come Second
"A lot of leaders can talk the talk, but Mac has walked the walk. I've known him for over ten years and he's one of the most genuine and down-to-earth people you'll ever meet."— Mike Singletary, Speaker/Author/Coach, Hall of Fame – Chicago Bears
The Essence of Leadership with FREE DVD
Carlson had decided to focus on what he thought was the most critical issue...serving the customer. He wanted to keep it simple: identify every contact between the customer and the employee and treat that contact as "a moment of truth." He set out to let his people know the importance of that moment...the captain, the ticket agent, the baggage handler, the flight attendant. "Every moment, every contact" he said, "must be as pleasant, and as memorable as possible." He figured that he had approximately ten million customers each year, and on average each customer made contact with five of his people for approximately fifteen seconds apiece. Therefore, in his mind, these fifty million contacts, fifteen seconds at a time, would determine the fate of his company.
He set out to share his vision with his twenty thousand employees. He knew the key was to empower the front line. Let them make the decisions and take action, because they were Scandinavian Airlines during those fifteen seconds. He now had twenty thousand people who were energized and ready to go because they were focused on one very important thing...making every moment count.
To learn more, To Watch the Movie
· Learn the importance of humor, good habits, leading with values, hiring great people and more. The keys to successful leadership are presented in an unforgettable way.
· Use for your next leadership meeting or retreat. We’ve done the work for you- play the movie then have break out sessions to discuss the leadership topics most relevant to your group.
With great photography, inspirational quotes and stories to reinforce each point, Mac Anderson shares what he has learned about leadership in his 30 years as a successful entrepreneur. Mac is the founder of Simple Truths and Successories, the leader in employee motivation and recognition products. He is also the founder of McCord Travel, one of the largest travel companies in the Midwest. His accomplishments in these different industries provide some insight into his passion and leadership skills. This book will provide knowledge and inspiration to any manager in a leadership role.
Here is a sampling of the 27 chapters in this book:
· Develop a Service Attitude
· Think Change
· Aim for the Heart
· Manage Your Energy
· Reinforce Core Values
· Understand the “Soft Stuff”
· Walk a Mile in Their Shoes
· Your Customers Must Come Second
“Nobody cares how much you know, until they know how much you care.”
In the book and movie, The Richest Man in Town, the main character, Marty Martinson, leads not with his job title but with his heart. Check out the sample content below and share this unforgettable movie and story on your website, blog, in your newsletter and with family and friends. Perfect time of the year to celebrate leadership as we approach the July 4th holiday and celebrate all the leaders and the community of people who worked for freedom.
“A lot of leaders can talk the talk, but Mac has walked the walk. I’ve known him for over ten years and he’s one of the most genuine and down-to-earth people you’ll ever meet.”— Mike Singletary, Speaker/Author/Coach, Hall of Fame – Chicago Bears
Leadership Unlimited Profile
Removing Barriers to Your Potential
Roger R. Pearman, R. Daniel Parks, Barry Phillips, and Marcus C. King
The business pages of the world’s newspapers are filled with stories about managers and executives who suddenly self destruct. Individuals who were once considered to be successful ultimately fail, either ending up in a dead-end career or let go by their once seemingly loyal organization. This phenomenon is called Derailment. Just as a train falls off of its tracks, this breakdown is never intentional, and it almost always causes considerable damage. The good news is that derailment can be predicted – and even prevented – when managers are given the right resources.
The Leadership Unlimited Profile is a new assessment that helps managers to develop the behaviors that will help to ensure their success. Based on more than 20 years of research, it provides specific, targeted feedback on those behaviors that severely limit effectiveness, including:
Learning Initiatives Behavior,
Career Management Behavior.
The assessment serves as an “early warning” tool by providing quick insights into the critical areas of performance, identifies the skills sets needed to reach the next level, and establishes benchmarks to help people take charge of their development.
Measure five key career behaviors and 12 scales of behaviors.
Understand the management skills needed to maintain and ensure success.
Learn how to predict problems that can cause career derailment.
Pinpoint development needs to avoid derailment.
How to develop and align critical competencies.
Identify Career Accelerators, Neutralizers, and Blockers.
Create an individual personal development plan.
How It Works:
The Leadership Unlimited Profile is an online self assessment that takes approximately 30 minutes to complete. Leaders respond to 90 different items that address the five scales and 12 domains that make up the Profile. If you are planning to use the assessment for classroom training, we recommend you allow approximately 1 – 1 ½ hours for interpretation of scores, debrief, and action planning. The Leadership Unlimited Profile also includes a step-by-step training outline for a one-day workshop.
Go to HRDQ to find this leadership tool:
The Right To Lead - $ 15.95
In The Right to Lead, you will read about people who have earned the right to lead others. They became effective leaders not by making other people follow, but by making themselves the kind of person people would want to follow.
A Program for Using Courage to Transform the Workplace
We have high and often conflicting expectations of leaders. Be reasonable but passionate. Decisive but inclusive. Visionary but explicit. Powerful but humble. Add to that emotionally intelligent, caring, impartial, people-oriented, and of course, profit-driven. The list is so long that it often leaves leaders scratching their heads, thinking: how am I supposed to be all of these things at once?
The answer is courage. It's what enables a leader to face tough times and step up to the plate. It is what gives leadership its backbone.
Courageous Leadership is a comprehensive training package that introduces courage-building, a practice that guides leaders to meet challenges more readily, embrace change more fully, and speak more assertively. Courage-building is all about developing capable and confident leaders who can transform organizations. A combination assessment, workbook, and workshop, Courageous Leadership gives leaders at all levels the foundational skills and abilities they need to become more courageous.
Understand the impact fear has on personal and organizational performance.
Identify which of the three types of courage one uses most often.
Learn about three types of courage and when (and how) to use each.
Discover two distinct ways of leading that inspire more courageous behavior.
Find opportunities to apply courage frequently.
Uses for Courageous Leadership,
Courageous Leadership can be used at multiple levels of your organization. It's particularly appropriate for mid-level managers, and it also provides many benefits to new and emerging leaders.
How It Works:
The Courageous Leadership Profile helps identify which type of courage leaders choose most often, and highlights which areas require more confidence. It pinpoints the situations in which they are likely to act courageously, as well as those situations in which they are most likely to "play it safe."
The participant workbook offers tips and techniques for raising one's scores in the area that would benefit from the application of more courage.
The Courageous Leadership workshop introduces people to a specific understanding of courage, illustrates how they can become more courageous, and demonstrates the vital role courage has in the workplace and our lives.
Go to HRDQ, to find this tool,
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